Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) form a binding agreement between you and Orivva (“Orivva”, “we”, “us”, or “our”). By accessing or using our websites, apps, dashboards, products, or services (the “Service”), you agree to these Terms and our Privacy Policy.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service. We care about building a fair, transparent, and trustworthy wellness community. These Terms protect both you and Orivva so that relationship stays clear.

2. Definitions

• “Service” means our websites, apps, software, dashboards, features, and related services.

• “Products” means Orivva wellness, herbal, nutritional, or related goods offered through the Service or authorised channels.

• “Distributor” means an independent person authorised by Orivva through these Terms (and any applicable distributor agreement, policies, or compensation plan) to promote and sell Products and participate in the network marketing opportunity on a principal-to-principal basis.

• “Customer” means a person who purchases Products primarily for personal use and is not acting as a Distributor.

• “Compensation Plan” means Orivva’s published sales and marketing / earnings plan, as updated from time to time.

• “Your Content” means content you submit to or through the Service.

3. Eligibility and Accounts

• You must be at least 18 years old and legally capable of forming a binding contract under applicable law.

• You are responsible for your account, credentials, and all activity under it. Keep your information accurate and secure.

• One person may maintain only one Distributor account unless we expressly approve otherwise in writing. Duplicate, fake, or shared accounts may be suspended.

• We may refuse registration, or suspend or terminate accounts, for suspected fraud, non-payment, false KYC, policy violations, or legal risk.

4. Nature of the Distributor Relationship

If you register as a Distributor, you acknowledge and agree that:

• You are an independent contractor, not an employee, partner, agent, joint venturer, or franchisee of Orivva.

• Nothing in these Terms creates an employment relationship. You are solely responsible for your own taxes, GST (if applicable), licenses, and business expenses.

• You have no authority to bind Orivva, incur obligations on our behalf, or speak as Orivva except as expressly authorised in our policies.

• Your right to participate is personal and non-transferable except as permitted under our succession / nominee policies.

• These Terms, together with the Compensation Plan and any published policies and procedures, form the written framework governing your direct-selling authorisation, consistent with the Consumer Protection (Direct Selling) Rules, 2021, as applicable.

5. Products, Orders, Fees, and Payments

Product information

We strive to present Products accurately. Descriptions, images, packaging, and availability may change. Minor variations do not constitute a breach. Prices, taxes, shipping charges, and package terms are shown at checkout or in the applicable offer and may be updated from time to time.

Orders and fulfillment

• An order is an offer to buy. Acceptance occurs when we confirm the order or begin processing it.

• We may cancel or refuse orders for stock issues, pricing errors, suspected fraud, or legal reasons. If we cancel after payment, we will refund eligible amounts as applicable.

• Delivery timelines are estimates. Delays may occur due to logistics, weather, or events beyond our reasonable control.

Payment processors

Payments may be handled by third parties. Our primary processor is Razorpay, and we may also use Stripe or other methods (including bank transfer / UPI where enabled). We do not store full payment card numbers on our servers. You authorize us and our processors to charge fees, taxes, and related amounts for your purchases.

Taxes and late payment

• Fees may be exclusive of applicable taxes. You are responsible for taxes unless we are legally required to collect them.

• We may suspend or limit the Service for late or failed payments until the balance is cleared.

• Distributor earnings may be subject to TDS and other statutory deductions as required by Indian law.

6. Refunds, Returns, and Cooling-Off

Product returns, exchanges, and refunds are governed by Orivva’s published return / buy-back policy (as updated from time to time) and applicable law, including consumer protection rules for direct selling.

• Except as required by law or expressly stated in an offer or return policy, fees for digital access, activation packages, or completed service periods may be non-refundable.

• Where a cooling-off period applies to Distributor participation, you may cancel within the stated period without penalty for breach, subject to return of Products and materials as required by policy.

• Refund eligibility may depend on Product condition, original packaging, proof of purchase, and whether the Product is consumable or opened.

• We may consider goodwill refunds at our discretion without creating a standing obligation.

7. Distributor Opportunity, Compensation, and Claims

No income guarantee

Participation as a Distributor is optional and involves entrepreneurial risk. Orivva does not guarantee income, rank, or success. Earnings depend on your effort, sales, team activity, market conditions, and Compliance with the Compensation Plan. Any examples, testimonials, or illustrations are not promises of future results.

Accurate representations

• You must present Products, prices, the business opportunity, and policies accurately and completely.

• You must not make income claims, lifestyle claims, or Product claims that are false, misleading, or inconsistent with claims authorised by Orivva.

• You must not promote Orivva as a get-rich-quick scheme, money circulation scheme, or pyramid scheme. Compensation is based on Product sales and the published Compensation Plan, not solely on recruitment.

• You must not pressure anyone to buy inventory they do not need or cannot reasonably resell or use.

Plan changes

We may update the Compensation Plan, ranks, PV rules, caps, or bonuses with notice through the Service. Continued participation after the effective date constitutes acceptance of the updated plan, to the extent permitted by law.

8. KYC, Compliance, and Legal Duties

• Distributors must complete KYC (including PAN, identity, address, and bank details) as required before payouts or full activation.

• You must provide true, complete, and current information. False or stolen identity documents are grounds for immediate termination and may be reported to authorities.

• You are responsible for complying with applicable laws, including tax, GST, consumer protection, advertising, and data protection laws when dealing with customers and prospects.

• Orivva may withhold payouts, reverse earnings, or recover amounts paid in error, fraud, or policy breach.

9. Health and Wellness Disclaimers

Orivva Products are wellness and nutritional offerings rooted in clean plant science and modern nutrition research. They are not medicines unless expressly labelled and authorised as such under applicable law.

• The Service and Product information do not create a doctor–patient relationship and are not a substitute for professional medical advice, diagnosis, or treatment.

• Always consult a qualified healthcare professional before using Products if you are pregnant, nursing, have a medical condition, or take medication.

• Distributors must not claim that Products diagnose, treat, cure, or prevent any disease unless Orivva has expressly authorised that claim and it is lawful.

• Individual results from Product use vary. We do not warrant specific health outcomes.

10. Acceptable Use

• Do not use the Service for illegal activity, infringement, harm, harassment, spam, or to distribute malware.

• Do not attempt to bypass security, probe systems without written authorization, manipulate PV / earnings, create fictitious volume, or interfere with the Service.

• Do not copy, reverse engineer, scrape, or resell the Service unless we expressly permit it in writing.

• Do not use Orivva trademarks, logos, or marketing materials in a misleading way, or register domains / social handles that impersonate Orivva.

• Do not cross-recruit Orivva Distributors into other opportunities using information obtained through the Service, except as permitted by our policies.

• Respect privacy: do not misuse customer, prospect, or downline personal data (see our Privacy Policy).

11. Intellectual Property

The Service, Products branding, software, designs, Compensation Plan materials, training content, and other Orivva content are owned by Orivva or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service and authorised marketing materials solely for legitimate Orivva business or personal use during your authorised access. We reserve all other rights.

12. Your Content and Feedback

Your Content

You retain ownership of Your Content. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Your Content as needed to provide and improve the Service and to comply with law. You represent that you have the rights to submit Your Content and that it does not violate law or third-party rights.

Feedback

If you submit feedback or suggestions, you grant us a royalty-free, perpetual license to use them without restriction.

13. Confidentiality

Information marked confidential or reasonably understood as confidential, including Compensation Plan mechanics not public, KYC processes, security details, and non-public business data, must be protected and used only to perform under these Terms. This does not apply to information that is public, independently developed, or received lawfully from another source.

14. Privacy

Your privacy is described in our Privacy Policy. It explains how we collect, use, and protect personal data, including KYC, payouts, and network information. By using the Service, you also agree to handle others’ personal data responsibly as set out there.

15. Third-Party Services

The Service may integrate third-party products (payment, logistics, analytics, hosting, messaging). Their terms and privacy practices govern their services. We are not responsible for third-party acts or omissions beyond our reasonable control.

16. Changes and Availability

• We may modify, suspend, or discontinue features, plans, Products, or the Service in whole or part. We will try to avoid material disruption without notice where reasonable.

• We do not guarantee uninterrupted or error-free operation. Maintenance or outages may occur.

17. Security and Account Safety

• We use reasonable technical and organizational measures to help protect data. No method is perfectly secure.

• You are responsible for safeguarding your credentials and for activity on your account.

• Security testing or probing of our systems requires prior written authorization.

18. Termination

• You may stop using the Service or request account closure at any time, subject to outstanding obligations and return / cooling-off rules.

• We may suspend or terminate access for breach, non-payment, false KYC, fraud, illegal activity, reputational harm, legal risk, or to protect the Service or users.

• Upon termination, your right to use the Service and to represent yourself as an Orivva Distributor ends. You must stop using our trademarks and confidential materials.

• Sections that by nature should survive will survive (including fees due, IP, confidentiality, health disclaimers, liability limits, indemnities, and dispute terms).

19. Disclaimers

To the maximum extent permitted by law, the Service, Products, and related materials are provided “as is” and “as available”. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted access, absolute security, accuracy of all content, or any specific income or health results.

Nothing in these Terms excludes liability that cannot be excluded under applicable consumer protection law.

20. Limitation of Liability

• We are not liable for indirect, incidental, special, punitive, or consequential damages, or loss of profits, revenue, data, goodwill, or business opportunity.

• Our total liability for all claims relating to the Service or these Terms is limited to the amounts you paid to Orivva for the Product or Service giving rise to the claim in the 12 months before the event, or if greater liability is required by mandatory law, the minimum such amount.

• These limits apply to the fullest extent permitted by law, regardless of legal theory, even if a remedy fails of its essential purpose.

21. Indemnification

You will defend, indemnify, and hold harmless Orivva and our personnel from claims, losses, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, your Distributor activities, your Product or income representations, your handling of personal data, or your breach of these Terms or law.

22. Governing Law and Disputes

• These Terms are governed by the laws of India. Subject to applicable law, disputes will be heard in competent courts in India.

• Before filing, the parties will attempt good-faith resolution within 30 days after written notice. Nothing limits either party’s right to seek urgent injunctive relief.

• To the extent permitted by law, disputes must be brought individually and not as a class or representative action.

• Consumers retain any non-waivable rights under the Consumer Protection Act, 2019 and related rules.

23. Changes to These Terms

We may update these Terms to reflect changes in our Service, Products, Compensation Plan, business, or legal requirements. If we make material changes, we will post the updated Terms and update the “Last updated” date above. Your continued use of the Service means you accept the changes, to the extent permitted by law.

24. Other Terms

• Assignment: You may not assign these Terms without our written consent. We may assign to an affiliate or in connection with a merger, acquisition, or asset sale.

• Severability; waiver: If a term is unenforceable, the remainder remains in effect. A waiver must be in writing and is not a continuing waiver.

• Entire agreement: These Terms, the Privacy Policy, the Compensation Plan, and any applicable policies or order terms form the entire agreement regarding the Service, unless a separate written distributor agreement says otherwise.

• Order of precedence: If a signed distributor agreement conflicts with these Terms on a specific point, the signed agreement controls for that point.

• Notices: Contact us at contact@orivva.com.